Privacy Policy

The data controller responsible for the processing of your personal data is Royal Creations GmbH, Hauptstrasse 38, 4103 Binningen, Switzerland. You can reach us by phone at +41 61 423 06 63 or by email at info@royal-creations.ch.

This privacy policy is based on the Swiss Federal Act on Data Protection (revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR). If you are located in an EU Member State, the GDPR provisions also apply.

We process personal data only to the extent necessary. Personal data includes all information relating to an identified or identifiable person — such as name, address, email, phone number, or IP address. We process data for the following purposes:

• To provide and maintain our website
• To process contracts and orders
• To communicate with customers
• To comply with legal obligations
• To protect our legitimate interests

When you access our website, the following data is automatically collected by our servers: IP address, date and time of visit, browser type, operating system, referrer URL, and pages visited. These data are used solely for system security, technical stability, and abuse prevention.

Legal basis (GDPR): Art. 6(1)(f) — Legitimate Interest

When placing an order, we collect and process the data required for contract fulfillment: first and last name, billing and shipping address, email address, phone number (optional), payment information, and order details.

Legal basis: Art. 31 revDSG · Art. 6(1)(b) GDPR

To process payments securely, we share the necessary data with external payment service providers — TWINT, Visa, Mastercard, and PayPal. Data are processed exclusively for payment purposes.

For delivery, we share the necessary data (name and address) with our contracted shipping partners — Swiss Post and DHL.

When you create a customer account, we store your registration data and order history to provide a seamless shopping experience. Your customer account can be deleted at any time upon request.

If you contact us via email or contact form, we store your information solely to process your request. Data will be deleted as soon as it is no longer required for this purpose.

When subscribing to our newsletter, we process your email address based on your explicit consent. You may revoke this consent at any time. If an external provider is used (e.g. Mailchimp or Klaviyo), processing occurs under a data processing agreement.

Our website uses cookies. We distinguish between strictly necessary cookies, analytics cookies, and marketing cookies. Non-essential cookies are only set with your consent. You can adjust your cookie settings at any time via our cookie preference center.

Where used, we employ Google Analytics 4 and Google Tag Manager — always only with your prior consent. IP addresses are anonymized wherever technically possible.

Data are only transferred abroad if necessary to fulfill the contract, if appropriate safeguards are in place, or if you have explicitly consented. For transfers to countries without an adequate level of data protection (e.g. USA), Standard Contractual Clauses are used.

Personal data are stored only as long as necessary for the respective purpose, or as required by legal retention obligations — for example, the 10-year retention period under the Swiss Code of Obligations.

We implement appropriate technical and organizational security measures to protect your personal data, including SSL/TLS encryption, access restrictions, and a secure server infrastructure.

Under Swiss data protection law, you have the right of access, the right of rectification, the right to erasure, and the right to data portability. If GDPR applies, you additionally have the right to restrict processing, the right to object, and the right to lodge a complaint with a supervisory authority.

The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC / EDÖB).

We reserve the right to update this privacy policy at any time — particularly in cases of legal changes, technical adjustments, or an expansion of our offerings. The current version published on our website shall always apply.